Shipping policy

Shipping Policy

Last updated: 15.02.2026

This Shipping Policy explains how orders placed with Frugal Fits are processed, produced, and delivered.

Please read this policy carefully before placing an order.

1. Important Shipping Information

All items sold on our website are print-on-demand and made to order.

This means:

  • Items are produced specifically for you after purchase

  • We do not hold pre-made stock

  • Delivery times are longer than standard UK retail orders

By placing an order, you acknowledge and accept these conditions.

2. Order Processing & Production

Orders are fulfilled by our trusted production and fulfilment partner.

Production Time

Typical production time is:

2–5 working days

Production time begins after payment is confirmed and may increase during:

  • Sales or promotional periods

  • High seasonal demand

  • Public holidays

Orders cannot be modified or cancelled once production has begun.

3. Shipping Origin

  • Orders are manufactured and dispatched from China

  • Items are shipped directly to customers in the United Kingdom

This allows us to offer custom, made-to-order products while reducing waste.

4. Shipping Timeframes (UK)

Estimated Shipping Time After Dispatch

Once dispatched, delivery to the UK typically takes:

7–12 working days

Estimated Total Delivery Time

9–17 working days
(Production time + shipping time)

These timeframes are estimates, not guarantees.

5. Shipping Costs

  • Shipping costs are calculated and displayed at checkout

  • Any free-shipping offers or promotions will be clearly stated at checkout

6. Customs, VAT & Import Charges

  • All prices are shown in GBP (£)

  • UK VAT is charged at checkout, where applicable

  • We do not expect additional customs charges for UK customers

If you are contacted by a courier regarding import charges:

  • Do not pay immediately

  • Contact us at info@frugalfam.co.uk so we can assist

7. Tracking Information

  • Tracking details are provided once your order has been dispatched

  • Tracking updates may take 3–5 working days to appear

  • Limited tracking updates may occur while parcels are in transit between countries

A lack of early tracking updates does not indicate a lost order.

8. Delays Outside Our Control

We are not responsible for delays caused by:

  • Customs clearance

  • Courier or postal service delays

  • Weather conditions

  • Peak seasonal demand

  • Events beyond our reasonable control

Such delays do not qualify for refunds.

9. Incorrect or Incomplete Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Orders delivered to an incorrectly provided address

  • Orders returned due to address errors

If an order is returned to the sender, reshipping fees may apply.

10. Lost, Missing, or Stalled Orders

An order is considered lost if it has not arrived within:

25 working days from dispatch

If this occurs, please contact us at info@frugalfam.co.uk with your order number.

We will investigate with our fulfilment partner and courier and, where appropriate, arrange a replacement or refund.

11. Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Include your order number

Claims submitted outside this timeframe may not be accepted.

12. Contact Us

For shipping-related enquiries, please contact:

Email: info@frugalfam.co.uk